At Nav Ayurveda Wellness Private Limited, customer satisfaction is important to us. This Return Policy explains the conditions, process, and eligibility for returns, replacements, and refunds.

1. Return Eligibility

• Products may be eligible for return if they are damaged, defective, expired, or incorrectly delivered.
• Return requests must be raised within 24–48 hours from the date of delivery.
• Products must be unused, unopened, and returned in original packaging.

2. Non-Returnable Products

• Opened, used, or partially consumed products are not eligible for return.
• Products damaged due to customer mishandling shall not qualify for return or replacement.
• Promotional, discounted, or clearance products may not be eligible for return unless damaged.

3. Return Process

• Customers must contact our support team with order details and issue description.
• Images or videos of damaged products may be required for verification purposes.
• Approved return requests will receive return instructions from the company.

4. Refund Policy

• Refunds will be processed only after returned products are received and verified.
• Approved refunds may take 5–10 business working days depending on payment providers or banks.
• Refunds will be issued through the original payment method whenever possible.

5. Replacement Policy

• Eligible damaged or defective products may qualify for replacement instead of refund.
• Replacement products are subject to stock availability.

6. Cancellation Policy

• Orders may be cancelled before dispatch confirmation.
• Once shipped, cancellation requests may not be accepted.

7. Important Conditions

• The company reserves the right to reject return or refund requests that do not meet policy conditions.
• Shipping charges and handling fees may not be refundable in certain situations.
• Fraudulent or repeated return claims may result in account restrictions.

8. Policy Updates

Nav Ayurveda Wellness Private Limited reserves the right to update or modify this Return Policy at any time without prior notice.

9. Contact Us

Nav Ayurveda Wellness Private Limited
S.N. G-11, Akansha Deep Heights, Kunhadi, Roadway Nanta, Kota 32408 (Rajasthan)
+91 9460944469
www.navayurvedawellness.com
info@navayurvedawellness.com
customercare@navayurvedawellness.com