At Nav Ayurveda Wellness Private Limited, we strive to provide a smooth and transparent order experience for all customers and distributors. This Cancellation Policy explains the conditions under which orders may be cancelled.
1. Order Cancellation by Customer
- Customers may request cancellation of an order before the product has been dispatched.
- Cancellation requests submitted after dispatch may not be accepted.
- To cancel an order, customers must contact our official support team with order details.
2. Cancellation by Company
- Nav Ayurveda Wellness Private Limited reserves the right to cancel any order due to product unavailability, payment issues, suspicious activity, or incorrect pricing information.
- Orders suspected of fraudulent transactions or misuse may be cancelled without prior notice.
3. Refund on Cancelled Orders
- If a prepaid order is cancelled successfully, the eligible refund amount will be processed through the original payment method.
- Refund processing may take 5–10 business working days depending on banks or payment providers.
4. Non-Cancellable Orders
- Orders already shipped or delivered may not be eligible for cancellation.
- Customized, promotional, or special offer products may not qualify for cancellation once confirmed.
5. Incorrect Information
- Customers are responsible for providing accurate shipping and contact information.
- The company shall not be responsible for failed deliveries or cancellation issues caused by incorrect customer details.
6. Policy Updates
Nav Ayurveda Wellness Private Limited reserves the right to update or modify this Cancellation Policy at any time without prior notice.
7. Contact Support
For cancellation requests or support queries, customers may contact the official support team of Nav Ayurveda Wellness Private Limited through our official communication channels.
