Nav Ayurveda Wellness Private Limited is committed to providing transparent, fair, and efficient customer support services. This Grievance Policy explains the procedure for handling customer, distributor, and business-related complaints or grievances.

1. Purpose of the Policy

The purpose of this policy is to ensure that all grievances and complaints are handled professionally, fairly, and within a reasonable timeframe.

2. Types of Grievances

• Product quality complaints
• Order delivery issues
• Refund or payment-related disputes
• Distributor or business-related complaints
• Website or technical support issues
• Misleading promotions or unauthorized activities

3. Complaint Submission

• Customers or distributors may submit complaints through official communication channels.
• Complaint details should include order information, issue description, and supporting documents if required.

4. Resolution Process

• All complaints shall be reviewed by the concerned support team.
• The company will make reasonable efforts to resolve grievances promptly and fairly.
• Additional verification or documents may be requested where necessary.

5. Unacceptable Conduct

• Abusive language, threats, or false complaints shall not be tolerated.
• Fraudulent claims or misuse of grievance procedures may result in restriction of services or legal action.

6. Company Rights

• Nav Ayurveda Wellness Private Limited reserves the right to investigate, reject, or take appropriate action regarding any complaint or dispute.
• The company may update this Grievance Policy without prior notice.

7. Contact Grievance Support

For grievance-related support or complaints, please contact the official support team of Nav Ayurveda Wellness Private Limited.